Customer Service Representative
On-siteCaldwell, Idaho, United States
Job Summary
Handle incoming calls, emails, and customer inquiries regarding plumbing, HVAC, and electrical services while adhering to company SOPs. Schedule appointments efficiently, resolve concerns, and escalate issues as needed. Maintain accurate customer records and document all interactions in ServiceTitan. Explain services, promotions, and membership options to clients, then conduct follow-up, loyalty, and review calls to confirm satisfaction and encourage five-star ratings. Work closely with dispatch and technicians to track lead sources and promote additional services. Monday through Friday, 8:00 AM - 7:00 PM. Requires a valid driver's license and one to three months of related experience.
Required Qualifications
- High School Diploma or GED
- 1 to 3 months related experience and/or training (or an equivalent combination of education and experience)
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to apply common sense of understanding to carry out instructions furnished in written, verbal, or diagram form
- Valid driver's license with an acceptable driving record
- Monday through Friday, 8:00 AM - 7:00 PM
Desired Qualifications
- CRM software certification (preferred)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.