Customer Service Representative
On-site · Davie, Florida, United States
Davie, Florida, United StatesOn-siteFull TimeMid LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone; Enter data into a specialized computer system; Dispatch AHA's Mobile Phlebotomists and Couriers; Track specimen collection and reporting; Trouble shoot missing, incomplete, and incorrect orders; Must have the ability to interact effectively and professionally with clients and coworkers always; Exceptional Customer Service skills, a must.
Required Qualifications
- High School diploma
- 1-year of customer service experience in healthcare (preferred)
- 10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy
- Advanced computer skills
- Excellent customer service and telephone etiquette
- Effective verbal and written communications
- Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment
- Ensure patient privacy, confidentiality, and HIPAA are upheld always
- Team Player mindset
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