Customer Service Representative
$35,360–$39,520 year
On-siteBrea, California, United States
Brea, California, United StatesOn-siteFull Time$35,360–$39,520 yearLarge
Full TimeLarge
Job Summary
Answer inbound and outbound phone calls, manage email inquiries, and handle sample fulfillment, data entry, and order validation. Troubleshoot customer issues, resolve transferred calls, and support compliance for federally or state-regulated clients. Process paperwork, update CRM systems, and analyze data while identifying sales opportunities. Meet performance metrics, prioritize tasks across projects, and recommend operational improvements.
Required Qualifications
- High school diploma or equivalent (GED, HSED)
- Previous work experience in customer service, sales, training, or member retention
- Ability to quickly learn complex program and product knowledge
- Ability to work on a PC, accessing and navigating multiple software applications in a Windows environment while talking to the customer on the phone via a headset at the same time
- Beginner to Intermediate knowledge and use of Microsoft Suite, primarily in Word, Excel, PowerPoint, and Outlook
- Proficiency in typing/keyboard
- Polished phone demeanor, tone and etiquette
- Proven track record of reliability and a strong work ethic
Desired Qualifications
- Post high school education
- Industry experience or any other service related industry experience
- Ability to maintain composure while diffusing and professionally negotiating a high-tension situation on a routine basis
- Strong retention skills with the ability to follow a process flow and/or script as needed
- Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi task effectively and execute tasks with minimum supervision
- Strong organization and time management skills
- Ability to remain focused and productive with tasks that may be repetitive
- Solid logical decision making and troubleshooting skills
- Ability to maintain a high level of confidentiality by handling sensitive and private client and customer information in accordance with Alta Resources and Client's policies and regulatory requirements
- Embraces change and is flexible to the needs of the business and team
- Proven ability to meet deadlines and key metrics, work independently, as a team player, and drive results in a fast paced, team based environment
- Ability to accept and apply coaching and feedback from leadership
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