Customer Service Representative

Act as the primary contact for all order-related inquiries, updates, and issue resolutions via phone, email, EDI systems, and customer portals. Manage the entire order process from receipt through shipment and post-delivery follow-up, including validating purchase orders, entering data into ERP systems, and processing EDI transactions. Coordinate order changes, revisions, and cancellations while monitoring open orders to ensure timely fulfillment. Troubleshoot system discrepancies and communicate with Production, Quality, Purchasing, and Sales to resolve delivery issues and expedite requests. Prepare pricing, quotes, and lead times, then invoice completed orders and reconcile billing accuracy. Maintain organized records of correspondence and documentation while supporting continuous improvement efforts. Work Monday through Friday from 8 am to 4:30 pm in a climate-controlled office adjacent to a manufacturing facility.