Customer Service Representative
On-siteCleveland, Ohio, United States
Cleveland, Ohio, United StatesOn-siteFull Time
Full Time
Job Summary
Manage incoming phone calls, answer product and service inquiries, and resolve emerging customer account problems with accuracy. Enter purchase orders to generate sales orders, maintain house accounts, and update contact information. Coordinate with estimating, production, engineering, and quality teams on quotes, delivery requests, design approvals, and claims. Generate business with dormant accounts, follow up on open quotes, and provide part or customer history as needed. Assist with social media presence and continue developing technical knowledge in AutoCAD and Solidworks.
Required Qualifications
- Minimum of two years' customer service experience
- Excellent written and verbal communication skills
- Excellent organizational, interpersonal, and problem-solving skills
- Excellent multi-tasking and time management skills
- Strong computer skills, including the use of MS Office
- Strong attention to detail
- Able to work in a fast-paced environment
- Create and maintain positive working relationships with employees at all levels in the organization
Desired Qualifications
- Associate degree preferred
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