Customer Service Representative
On-siteShanghai, Shanghai, China
Shanghai, Shanghai, ChinaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Process and follow up third-party sales orders, inputting data accurately and coordinating delivery with logistics and customers to ensure on-time in-full performance. Issue invoices and manage credit applications while reducing backorders through optimized inventory checks and tinted item production adjustments. Support the Customer Service Supervisor in resolving customer complaints and analyzing data to improve service levels and order-to-cash compliance. Act as a liaison between sales, internal functions, and overseas inquiries to communicate expectations and drive continuous improvement in delivery schedules.
Required Qualifications
- Minimum 5 years working experience in Customer Service
- Degree in Business Administration, Sales & Marketing
- Can work independently
- Excellent communication skills
- Inter-personal skills
- Responsible
- Proactively define issues and facilitate end to end resources/supports to resolve problems in meeting customers' requirements
- Self-motivated
- Strong sense of continuous improvements
- Coordinating skills
- Prioritize and coordinate different requirements to ensure customer satisfaction and solid end to end delivery
- Local language
- Excellent English skills
- Familiar with operation systems - SAP
- Familiar with Analytical BI
- Familiar with PowerPoints
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