Customer Service Representative
$17,000–$22,000 year
On-site · Sterling, Virginia, United States
Job Summary
The Customer Service Representative (CSR) acts as the first point of contact for patients, providers, and healthcare partners, handling a high volume of inbound and outbound communications, confirming orders, and resolving issues with empathy while documenting accurate patient and provider information. Responsibilities include managing order workflows from initiation to completion, scheduling deliveries, and routing escalated calls, aiming to meet metrics such as outbound/inbound call targets, chat requests, and order transactions, while maintaining high patient-satisfaction and quality standards. Must coordinate with pharmacists and pharmacy technicians to deliver customer-centric solutions and support a fast-paced healthcare environment; requires strong communication, attention to detail, and the ability to work within defined processes to drive service excellence.
Required Qualifications
- Minimum of 1-2 years of experience in a customer service role
- Strong verbal and written communication skills
- Ability to document and manage detailed patient/customer information accurately
- Proficiency with CRM systems, phone systems, and Microsoft Office applications (Word, Excel, Outlook)
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