Customer Service Representative
On-siteCharlotte, North Carolina, United States
Job Summary
Answer phones, schedule customers, and address inquiries regarding sales, promotions, installations, and communications. Process credit cards, offer service plans, schedule appointments, and handle refunds while managing data entry via emails and text messages. Make outbound calls for permit follow-ups and rescheduling services, ensuring customer claims and complaints are resolved fairly in accordance with consumer laws. Maintain good customer relations, follow location initiatives, and develop improvement plans based on surveys. Adhere to all company policies including safety standards. Requires a high school diploma, 2-4 years of office experience with 20% phone customer assistance, and valid driver's license. Ability to work overtime with little notice and weekends.
Required Qualifications
- High School Diploma or GED
- 2-4 years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone
- General computer competency
- 1-year experience Microsoft Excel
- 1-year experience Microsoft Word
- 1-year experience Microsoft Outlook
- Ability to communicate in English effectively, both verbally and in writing
- Valid driver's license
- Ability to work overtime with little notice
- Weekend hours availability
- Must be able to lift/move up to 20 pounds frequently
- Ability to bend at the waist, kneel or crouch
- Ability to adhere to long periods of standing, walking or sitting
- Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely
- Ability to see and focus for close, distance, peripheral vision with normal depth perception
- Ability to express or exchange ideas by means of the spoken word to impart oral information to others
- Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad
- Ability to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools
Desired Qualifications
- Completed college course work
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.