Customer Service Representative - Airport

Entry-level administrative role at the City of New Braunfels Airport. Provides administrative support to the Airport Director and designated personnel; answers incoming calls and provides customer service in person and by telephone; assists the public with reservations/registrations; processes payments and permits; performs general accounting tasks including balancing cash drawers, deposits, and payroll submittals; supports budgeting and grant tracking; schedules meetings and events; prepares correspondence, reports, and documentation; maintains records and filing systems; manages office supplies and equipment; requires strong customer service, communication, and basic computer skills (QuickBooks, Microsoft Excel). The position involves non-traditional hours (Thursday through Monday), and may require overtime or shift variation; physical demands include lifting up to 40 pounds and occasional emergency/disaster duties.