Customer Service Representative - Agriculture

Customer Service Representative – Agriculture role connecting US Sales reps with SPR Packaging's Spain plant; handles order processing, order status, complaints, billing, cancellations, delivery, and other queries, including coordination of import processes. Primary contacts are US sales representatives and the plant coordinator in Spain. Responsibilities include sales order processing, coordinating specifications, timing, delivery and shipments; resolving quality questions; reporting and analysis; coordinating with internal departments; handling customer communications via phone, email, or mail; assisting with orders, credits, returns, and pickups; maintaining detailed customer information; utilizing SPR systems; collaborating with senior customer service staff to ensure high-quality service; documentation and reporting as directed by leadership. Qualifications emphasize a bachelor’s degree in business or related field, at least 2 years of customer service experience, ERP systems knowledge, and proficiency with MS Excel and Word; experience in manufacturing is preferred; import/export experience a plus; bilingual English/Spanish is a plus. The role requires strong organizational and communication skills and the ability to work in a fast-paced environment.