Customer Service Representative

Manage Return Material Authorization (RMA) processes, enter orders including vendor purchase orders, and notify customers via order acknowledgements. Resolve product or service problems by clarifying complaints, determining causes, selecting solutions, expediting corrections, and following up for resolution. Handle large volumes of incoming emails and calls from customers and vendors while identifying needs and building sustainable relationships through open communication. Monitor orders to ensure timely product delivery and obtain vendor confirmations checked against purchase orders for accuracy. Complete these functions accurately and timely while working independently or with team members.