Customer Service Representative (Accounting, Banking or Healthcare Experience)- Onsite
On-site · Rockville, Maryland, United States
Rockville, Maryland, United StatesOn-siteFull TimeEntry LevelNot SpecifiedLarge
Type
Full Time
Level
Entry Level
Education
Not Specified
Company size
Large
Job Summary
Serve as the primary point of contact for customer inquiries via phone, email, or chat. Assist customers with account-related questions, billing inquiries, payments, and service issues while ensuring accurate processing of transactions and updates. Resolve concerns in a timely manner and maintain detailed records of interactions in CRM systems. Collaborate with accounting or billing departments to address issues and identify opportunities for improving customer experience and internal processes.
Required Qualifications
- Experience in customer service, particularly in accounting, banking, or healthcare
- Strong communication skills
- Ability to resolve customer complaints effectively
- Familiarity with CRM or internal systems
- Knowledge of compliance regulations (e.g., HIPAA, financial compliance standards)
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