Customer Service Representative
$37,440,000–$41,600,000 year
On-siteMurphy, North Carolina, United States
Job Summary
Handle inbound calls by asking probing questions to uncover sales and service opportunities, evaluate sales methods to develop potential business leads, and address customer inquiries regarding pricing, billing, products, and new account setup. Lead outbound calling operations to collect from past due customers and process billing payments for walk-in customers. Enter and update customer account information in CARGAS and MPX systems, and process driver daily paperwork while providing timely order status updates. Possess a working knowledge of all ThompsonGas products and service offerings, hold a thorough understanding of safety policies and procedures, and maintain high professionalism and warmth during interactions. Flexible to work OT and weekends as needed during busy season.
Required Qualifications
- Degree or equivalent experience
- 3+ years of Customer Service experience
- Sales experience
- ability to upsell products in highly competitive environment
- Excellent written and verbal communication skills
- Excellent computer skills including Microsoft office and data entry skills
- Ability to organize, multi-task and prioritize assignments in a fast-paced environment
- High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner
- Flexible to work OT and weekends as needed during busy season
- Possess a working knowledge of all ThompsonGas products and service offerings
- Hold a thorough understanding of policies and procedures related to safety, product delivery and service
- A pre-employment drug screening, including but not limited to screening for the presence of THC
Desired Qualifications
- Call center experience
- Previous experience with CARGAS and MPX systems
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