Customer Service Representative
Hybrid · Fenton, Missouri, United States
Fenton, Missouri, United StatesHybridFull TimeMid LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
Technical Customer Service Representative handles troubleshooting, service coordination, and dispatch of work orders to field technicians; schedules service appointments, manages daily service desk emails, and provides after-hours remote on-call support; requires strong communication, customer service, and problem-solving abilities, plus ability to document and report service-related data and maintain knowledge of company products and procedures.
Required Qualifications
- High school diploma or equivalent
- Minimum of 6 months of technical customer service experience preferred
- Exceptional communication and customer service skills
- Strong critical thinking and problem-solving abilities
- Self-motivated with the ability to thrive in a fast-paced, team-oriented environment
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities while maintaining a high level of customer satisfaction
Desired Qualifications
- Minimum of 6 months of technical customer service experience preferred
- Exceptional communication and customer service skills
- Strong critical thinking and problem-solving abilities
- Self-motivated with the ability to thrive in a fast-paced, team-oriented environment
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities while maintaining a high level of customer satisfaction
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