Customer Service Representative
$41,600–$52,000 year
On-site · New York City, New York, United States
Job Summary
Customer Service Representative within ABC Imaging's print production team handling intake, ticketing, liaising with production, ensuring print specs and deadlines, front desk duties, and coordination with prepress and operators. Responsibilities include monitoring and processing print jobs, coding and logging customer tickets, communicating job requirements to production teams, ensuring accuracy and readiness of job details, and providing professional front desk support while maintaining organized intake areas. Skills emphasized: strong organizational and communication abilities, knowledge of print production workflows (offset/digital), familiarity with prepress/file preparation standards, proficiency with Microsoft Office and Adobe Creative Suite, and ability to multitask in a fast-paced environment.
Required Qualifications
- Experience in customer service, print production, prepress, or graphics environment preferred
- Working knowledge of offset printing, digital printing, and production workflows
- Familiarity with prepress processes and file preparation standards
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Experience with graphics applications (Adobe Creative Suite preferred)
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