Customer Service Representative
$35,360–$35,360 year
On-site · Portsmouth, Virginia, United States
Portsmouth, Virginia, United StatesOn-siteFull Time$35,360–$35,360 yearMid LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
Provide high-quality customer service to residents and visitors by addressing inquiries via phone, email, and in person; furnish accurate information about city services, programs, and procedures; assist with requests, forms, and service-related issues; document interactions and maintain records in internal systems; resolve complaints or escalate to the appropriate department; maintain a positive and helpful attitude while delivering excellent customer service.
Required Qualifications
- High school diploma or equivalent required
- Previous customer service or administrative experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency (Microsoft Office, data entry systems)
- Ability to multitask and manage time effectively
- Professional demeanor and problem-solving skills
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