Customer Service Representative
On-siteTexas, United States
Job Summary
Answer phones, text messages, and emails to assist customers with product questions, ordering, order tracking, and complaints. Enter accurate customer orders into the delivery system, process quotes and cancellations, and provide leads to sales. Notify the team of any problems or concerns and proactively seek feedback to identify operational improvements. This role requires bi-lingual English/Spanish skills, 1-3 years of aggregate sales experience, and a valid driver's license. Located at Corporate Headquarters with potential area travel, the position supports Jarco Aggregates' mission to serve the San Antonio area with reliable ready mix, topsoil, gravel, and sand.
Required Qualifications
- High School Diploma or GED
- 1-3 years of experience in aggregate sales or in a related area
- Computer literacy: 6 years
- Bi-lingual English/Spanish
- Required to lift up to 35 lbs
- Must be able to sit/stand up to 8-10 hours per day
- Regularly required to sit, stand, bend, reach, and move about the facility
- May be subject to sitting for long periods of time to perform job scope
- Area Travel may be Required
- Background checks and drug tests required
- Maintaining a valid driver's license and a clean driving record
- Regular and predictable attendance at assigned times is required
- Properly follow all company policies and procedures for a safe working environment
- Ability to multi-task, prioritize and manage time effectively
- Know company products and services to fulfil customer needs
- Process customer quotes, orders, and cancellations by utilizing company information and correct methods/tools
- Follow proper procedures for obtaining payment information
- Build customer relationships through open communication
- Contribute to the team by meeting or exceeding sales goals
- Must be able to effectively lead and coach others
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