Customer Service Representative- 2nd Shift
On-siteGroveport, Ohio, United States
Groveport, Ohio, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Process and monitor shipping and receiving transactions, including receipts, bills of lading, and order confirmations. Manage customer information using the Warehouse Management System and Microsoft Office tools while researching and resolving discrepancies in inventory, orders, and inbound shipments. Communicate effectively with transportation, management, vendors, and customers via phone, email, and face-to-face interactions to address on-hold products and build long-term relationships. Complete daily and monthly customer reporting documentation and collaborate on workflow organization to achieve win-win outcomes.
Desired Qualifications
- 1 – 2+ years of customer service or related experience
- High School diploma or equivalent education/work experience
- Proficiency in Microsoft Office tools, data entry and internet application experience
- Previous experience with Warehouse Management System (AS400)
- Ability to work in a fast-paced, team-oriented environment
- Excellent verbal and written communication skills
- Patience and adaptability
- Conflict resolution and technical proficiency
- Problem-solving and time management skills
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