Customer Service Representative - 1st Shift (Hybrid)

Handle customer inquiries and process email requests while serving as the primary liaison between internal departments and external clients for pre- and post-sales support. Coordinate with the Warehouse and Logistics team to place product orders, manage warranty claims, and repair issues, ensuring accurate data entry in Salesforce. Identify new business opportunities and maintain strong relationships with the field sales team by providing complete product information. Follow up on inquiries, support workflow improvements, and escalate issues as needed while adhering to all medical device regulatory requirements. Work Monday through Friday, 8am to 5pm, with overtime based on business needs.