Customer Service Representative (12 month Fixed-Term Contract) | Markham, Ontario Canada
$56,000–$90,275 year
On-site · Markham, Ontario, Canada
Job Summary
Customer Service Representative (12-month fixed-term contract) in Markham, Ontario, responsible for processing customer orders by phone, fax, email, or EDI; resolving inquiries and complaints; guiding customers on product availability and inventory status; coordinating with Sales, Supply Chain, Quality, and Finance to resolve issues; leading investigations to identify root causes and implement corrective actions; analyzing order trends and service metrics to drive process improvements; maintaining customer account information and ensuring accurate billing; adhering to SOPs and company compliance standards.
Required Qualifications
- Minimum of a high school degree or higher is required
- Minimum of 2 years customer service experience is required
- Strong working knowledge of SAP and Microsoft Office (Excel) is required
- Excellent customer service with clear written and verbal communication; strong planning and prioritization skills
- Keen attention to detail; conscientious and professional work approach with focus on precise data entry
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