Customer Service Representative (11pm-7am) - Remote
$33,280–$37,440 year
Remote
Job Summary
Respond to guest inquiries and support requests within established service timelines, taking ownership of concerns, complaints, and citation disputes to ensure professional resolution. Provide clear, friendly, and solution-oriented communication via phone calls routed into Intercom, accurately documenting interactions and following up to maintain guest satisfaction. Escalate issues as needed while supporting a consistent, hospitality-focused brand voice across all remote interactions. This part-time role offers growth into additional hours and expanded responsibilities over time, with weekend coverage starting at $16.00–$18.00 per hour.
Required Qualifications
- Strong written communication skills
- Reliable weekend availability
- Comfortable learning new tools and processes
- Ability to communicate effectively via phone, video conferencing, and written communication platforms
- Ability to lift office materials up to 15 pounds
Desired Qualifications
- Previous customer service experience
- Hospitality or service-based industry experience
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