Customer Service Representative 1 (H)
On-siteCoral Gables, Florida, United States
Job Summary
Receive, address, and respond to general inquiries, requests for service/support, and complaints. Research all inquiries to address issues or concerns, referring unresolved grievances to department leadership as necessary. Resolve routine and basic problems while communicating solutions or requested information to customers or patients. Keep records of customer interactions, including details of inquiries, complaints, comments, and final resolutions, in the applicable database. Review and process confidential information with discretion while adhering to University and unit-level policies to safeguard University assets.
Required Qualifications
- High School Diploma or equivalent
- Relevant experience
- Certification
- License
- Minimum 1 year of relevant experience
- Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands
- Teamwork: Ability to work collaboratively with others and contribute to a team environment
- Technical Proficiency: Skilled in using office software, technology, and relevant computer applications
- Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders
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