Customer Service Rep (Waimea)

Job Summary

Required Qualifications

• •16 years of age or older
• •Ability to comprehend and give correct written instructions
• •Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
• •Ability to add, subtract, multiply, and divide accurately and quickly
• •Must be able to make correct monetary change
• •Verbal, writing, and telephone skills to take and process orders
• •Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• •Ability to enter orders using a computer keyboard or touch screen
• •Ability to differentiate between hot and cold surfaces
• •Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
• •Standing
• •Walking
• •Sitting
• •Lifting bulk product deliveries using a hand truck
• •Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
• •Cases are usually lifted from floor and stacked onto shelves up to 72" high
• •Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves
• •Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store
• •Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray
• •To move trays which are placed on dollies
• •A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push
• •Trays may also be pulled
• •Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
• •Forward bending at the waist is necessary at the pizza assembly station
• •Forward bending is also present at the front counter and when stocking ingredients
• •Performed occasionally to stock shelves and to clean low areas
• •Reaching is performed continuously; up, down and forward
• •Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves
• •Workers reach down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes
• •Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones
• •Eye-hand coordination is essential
• •Use of hands is continuous during the day
• •Frequently activities require use of one or both hands
• •Shaping pizza dough requires frequent and forceful use of forearms and wrists
• •Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter
• •Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes
• •Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes
• •Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel