Customer Service Rep
$45,760–$49,920 year
On-siteLawrence, Massachusetts, United States
EXPIREDLawrence, Massachusetts, United StatesOn-siteFull Time$45,760–$49,920 yearHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Review the MRP system to ensure customer order due dates align with delivery dates and verify purchase orders against internal work orders. Provide continuous status updates to customers within the allotted 4-hour timeframe and coordinate with production on obtaining ECDs. Prepare orders for ship-out, develop daily reports, and communicate with production as needed. This role requires 2+ years of manufacturing experience and includes benefits such as medical, dental, vision, and a 401(K) match.
Required Qualifications
- High School Graduate or General Education Degree (GED)
- 2 plus years of experience in manufacturing
- Accountability - Ability to accept responsibility and account for his/her actions.
- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
- Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or to defend a position or idea.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Conflict Resolution - Ability to deal with others in an antagonistic situation.
- Customer Oriented - Ability to take care of the customers' needs while following company procedures.
- Empathetic - Ability to appreciate and be sensitive to the feelings of others.
- Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
- Friendly - Ability to exhibit a cheerful demeanor toward others.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Interpersonal - Ability to get along well with a variety of personalities and individuals.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
- Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.
- Relationship Building - Ability to effectively build relationships with customers and co-workers.
- Reliability - The trait of being dependable and trustworthy.
- Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.