Customer Service Rep
$40,560–$40,560 year
On-siteFort Irwin, California, United States
Job Summary
Provide excellent customer service by responding to a high volume of inquiries from residents, vendors, team members, and guests via phone, email, and in person. Answer all calls promptly, identify resident needs, and confirm or schedule appointments as necessary. Receive and enter service requests into the company database, relay information to work crews and supervisors, and maintain accurate records of interactions, complaints, and actions taken. Compile reports, file documents, and ensure complete data entry while alerting managers to significant issues. Work 40 hours per week including evenings with occasional overtime, requiring a valid driver's license and ability to operate a company vehicle. Requires proficiency in Microsoft Office and the on-site rental system.
Required Qualifications
- Minimum 1 year administrative experience
- Proficient in all Microsoft Office Programs
- Proficient in the on-site rental system
- High School Diploma or GED
- Valid Driver's License
- Acceptable driving record
- All specific certifications required by law
- Must pass drug test screening
- Must successfully complete all required courses, classes, and training provided by MMS
- Action and results-oriented
- Resourceful, creative, decisive
- Strong customer service, communication, and interpersonal skills
- Excellent organization skills
- Ability to work independently and as a member of a team
- Ability to work in a fast-paced and customer service-oriented environment
- Ability to work with sensitive information and maintain confidentiality
- Ability to prioritize and manage daily workload to ensure successful completion
- Ability to follow directives and work with minimum supervision
- Must possess the ability to problem solve and prioritize
- Ability to maintain professional demeanor while handling complaints and difficult situations
- Possess a strong attention to detail, positive work ethic, and team player mentality
- Must be able to work 40 hours per week to include evenings
- Ability to work in a fast-paced and customer service-oriented environment
- Ability to work with sensitive information and maintain confidentiality
- Ability to prioritize and manage daily workload to ensure successful completion
- Ability to follow directives and work with minimum supervision
- Must possess the ability to problem solve and prioritize
- Ability to maintain professional demeanor while handling complaints and difficult situations
- Possess a strong attention to detail, positive work ethic, and team player mentality
- Must be able and eligible to drive a company vehicle
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