Customer Service Rep - Tampa FL Area - Bilingual preferred
On-site · Tampa, Florida, United States
Job Summary
The Customer Service Representative provides courteous and prompt service to internal and external customers. Responsibilities include researching provider questions regarding reviews/authorizations, entering call data for tracking, and initiating outbound calls as necessary. The role involves coverage of the customer service telephone line within contract parameters, identifying opportunities for service improvement, and ensuring customer confidentiality. Understanding when to escalate calls to supervisors is essential.
Required Qualifications
- Bilingual preferred
- Customer service experience
- Ability to prioritize and escalate calls appropriately
- Strong interpersonal and communication skills
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