Customer Service Rep

Manage customer inquiries and coordinate with mobile technicians to resolve field service issues, requiring significant multitasking and juggling of concurrent tasks. Conduct follow-up research, initiate return calls, and maintain detailed records for complex cases that differ from standard open-and-shut call center interactions. This liaison role bridges the gap between customers and on-site technicians, demanding strong organizational skills to handle the high volume of simultaneous requests and ensure timely resolutions.