Customer Service Rep - Spanish/English Bilingual

Answer high volumes of incoming calls from patients, greet callers promptly, and screen inquiries while accurately documenting messages and maintaining confidentiality. Schedule, cancel, and reschedule appointments received from multiple channels according to department procedures. Handle work assignments from electronic platforms and collaborate with interdepartmental staff to facilitate successful patient interactions with the practice team. Read, write, and understand English and Spanish fluently while operating multiple computer applications simultaneously. Work independently with strong attention to detail to meet department key call and productivity metrics.