Customer Service Rep - Second Shift
On-siteColumbus, Ohio, United States
Job Summary
Greet members and prospective guests while managing front desk activities, including answering phones, checking IDs and barcodes, processing new sign-ups, and taking tours of the club. Facilitate account updates, respond to member inquiries, and escalate issues to the Assistant Club Manager as needed. Maintain club cleanliness by sanitizing restrooms, locker rooms, and fitness equipment, stocking supplies, and reporting broken amenities. Monitor safety and cleanliness throughout the shift, following the Lost and Found Policy for member property. This full-time second shift position runs from 2pm to 10pm, including one weekend day, for candidates with a passion for fitness and strong customer service skills.
Required Qualifications
- Punctuality and reliability is a must
- Must be 18 years of age or older
- Must be able to occasionally lift up to 50 lbs
Desired Qualifications
- Customer service background preferred
- Basic computer proficiency
- A passion for fitness and health
- Upbeat and positive attitude at all times
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
- Strong listener with the ability to empathize and problem solve
- Demonstrate diplomacy in all interactions while using appropriate behavior and language
- High School diploma/GED equivalent preferred
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