Customer Service Rep - Second Shift
On-siteColumbus, Ohio, United States
Job Summary
Greet members, prospective members, and guests by providing exceptional customer service while handling all front desk activities, including answering phones, checking IDs and barcodes, managing new member sign-ups, and taking tours of the club. Facilitate account updates, respond to member questions and concerns, and elevate issues to the Assistant Club Manager as needed. Thoroughly clean and sanitize restrooms, locker rooms, fitness equipment, and gym floors; stock locker rooms with supplies; and monitor club safety and cleanliness throughout the shift. Report broken amenities to the Club Manager and follow the Lost and Found Policy. Work a full-time second shift from 2pm to 10pm, including one weekend day, with continual standing, walking, and occasional lifting up to 50 lbs.
Required Qualifications
- Punctuality and reliability is a must
- Must be 18 years of age or older
- Must be able to occasionally lift up to 50 lbs
Desired Qualifications
- Customer service background preferred
- Basic computer proficiency
- A passion for fitness and health
- Upbeat and positive attitude at all times
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
- Strong listener with the ability to empathize and problem solve
- Demonstrate diplomacy in all interactions while using appropriate behavior and language
- High School diploma/GED equivalent preferred
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