Customer Service Rep (Seasonal)
$31,200–$41,600 year
On-siteSumter, South Carolina, United States
Job Summary
Manage inbound and outbound customer calls with clear, respectful communication while resolving concerns, following up, and ensuring issues are fully closed. Support customer retention by participating in outbound campaigns to win back lost accounts and collect on past-due balances. Assist with daily delivery operations by resolving routing exceptions, updating customer accounts, and handling administrative tasks like documentation, reporting, and route paperwork. Depending on location, process accounts payable and maintain accurate billing and forecasting records. This seasonal role requires a high school diploma, one to two years of customer service experience, and reliable attendance. You will work at Palmetto Gas to keep homes warm and businesses running across our service areas.
Required Qualifications
- High school diploma, GED, or equivalent experience
- 1–2 years of professional customer service experience
- Comfort handling phone-based conversations with customers about service, billing, and scheduling
- Ability to track details accurately across multiple systems and documents
- Reliable attendance and the ability to follow established processes
Desired Qualifications
- Experience in utilities, energy, logistics, or service-based industries
- Familiarity with billing systems, route management, or customer account maintenance
- Experience supporting retention, collections, or outbound calling campaigns
- Prior administrative or office operations experience
- Exposure to accounts payable or basic finance processes
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.