Customer Service Rep (Seasonal)
$31,200–$41,600 year
On-siteSumter, South Carolina, United States
Job Summary
Handle inbound and outbound customer calls with clear, respectful communication to resolve concerns, ensure issues are closed, and support retention efforts. Partner with the General Manager, Service Center, and delivery teams to assist with daily routing exceptions, update customer accounts, and process documentation, reporting, and route paperwork. Participate in outbound campaigns to win back lost accounts and collect on past-due balances while maintaining accurate billing and forecasting records. This seasonal role requires a high school diploma, one to two years of customer service experience, and reliable attendance. We offer a pay rate of $15.00 to $20.00 with 401K eligibility.
Required Qualifications
- High school diploma, GED, or equivalent experience
- 1–2 years of professional customer service experience
- Comfort handling phone-based conversations with customers about service, billing, and scheduling
- Ability to track details accurately across multiple systems and documents
- Reliable attendance and the ability to follow established processes
Desired Qualifications
- Experience in utilities, energy, logistics, or service-based industries
- Familiarity with billing systems, route management, or customer account maintenance
- Experience supporting retention, collections, or outbound calling campaigns
- Prior administrative or office operations experience
- Exposure to accounts payable or basic finance processes
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