Customer Service Rep
On-siteLeland, North Carolina, United States
EXPIREDLeland, North Carolina, United StatesOn-siteFull TimeEntry LevelHigh School Or EquivalentLarge
Full TimeEntry LevelHigh School Or EquivalentLarge
Job Summary
Customer Service Representative at RXO provides frontline support to customers, business partners, and drivers to ensure commitment to service. Responsibilities include assisting via telephone and email, handling complaints professionally, diagnosing and resolving issues, monitoring delivery routes, processing changes or cancellations to delivery orders, and leveraging Microsoft Office tools. The role emphasizes strong customer service, multitasking, organizational skills, and the ability to work under pressure to deliver solutions that exceed expectations.
Required Qualifications
- High school diploma or equivalent
- 1-year related experience preferably within a call center environment
- Experience with Microsoft Office (MS Project, Word, Excel and PowerPoint)
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
Desired Qualifications
- Customer service experience
- MS Office proficiency (Word, Excel, PowerPoint)
- Strong communication and multitasking abilities
- Problem-solving and conflict resolution
- Call center experience (preferred)
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