Customer Service Rep
$37,440–$41,600 year
On-sitePlano, Texas, United States
Job Summary
Answer inbound calls and perform outbound follow-ups on marketing-generated leads to engage prospective customers and qualify their needs. Schedule appointments by positioning services and next steps while providing recommendations based on identified requirements. Resolve customer concerns, escalate issues as necessary, and follow up on web requests to capture additional appointment opportunities. Navigate multiple systems to enter data, search accounts, and place orders while maintaining a professional conversation. Respond to inquiries from various channels including internet, phone, referrals, and direct mail. Participate in weekly team meetings and meet established performance metrics.
Required Qualifications
- High school diploma or equivalent
- Ability to sit, stand, or walk for extended periods (up to 8 hours)
- Frequent use of hands for computer and phone work
- Occasional lifting of office supplies (up to 20 lbs)
Desired Qualifications
- 1+ year of experience in a call center, customer service, telemarketing, or similar role preferred
- Experience handling inbound/outbound calls and appointment setting is a plus
- Proficient in using computers, web-based systems, and multiple applications simultaneously
- Strong typing and data entry skills
- Strong communication skills, including verbal, written, and interpersonal abilities
- Excellent phone presence with the ability to build rapport and overcome objections
- Ability to multitask while maintaining a professional and friendly demeanor
- Strong analytical skills and sound judgment when responding to customer inquiries
- Positive, goal-oriented, and team-focused attitude
- Comfortable working in an automated, call center-style environment
- Bilingual candidates earn an additional $1.00 per hour
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