Customer Service Rep
$41,600–$56,160 year
On-siteOceanside, California, United States
Job Summary
Greet customers professionally to secure them as the primary contact for initial reception and repair process inquiries. Answer voice mails same day, inform clients of insurance claims and delivery dates, and communicate expectations to Estimators and Center Leaders. Capture estimates by building trust, schedule appointments accurately, and oversee initial insurance assignments. Ensure all documents are scanned, files are ready for delivery, and daily audits of parts invoices are completed. Maintain lobby cleanliness, stock comfort items, open mail daily, and manage office supplies with Center Leader approval.
Required Qualifications
- Collision University Training required in first 6 months of employment
- Basic Computer Skills
- Must be able to multi-task in a high-paced environment with a flexible attitude
- The ability to read, understand, and perform written instructions accurately and consistently
- The ability to work independently as well as with others in an organized manner
- Ability to work in both office and automotive repair shop environments
- Ability to sit for extended periods while using a computer, telephone, and other office equipment
- Ability to stand and walk frequently throughout the workday while assisting customers, inspecting vehicles, and coordinating with shop personnel
- Ability to move throughout the facility, including office, production, and parking areas
- Ability to occasionally bend, stoop, reach, and lift materials or office supplies weighing up to 20 pounds
- Ability to use hands and fingers for frequent typing, data entry, filing, and operation of office equipment
- Ability to communicate effectively with customers, insurance representatives, vendors, and employees in person, by telephone, and electronically
- Ability to read, review, and enter information accurately into computer systems and repair management software
- Ability to visually inspect vehicle damage and identify vehicles in various stages of the repair process
- Ability to safely navigate around vehicles, equipment, and active repair operations within the shop environment
- Ability to tolerate exposure to noise, dust, fumes, and varying temperatures when entering production and parking areas
- Ability to manage multiple tasks and maintain professionalism in a fast-paced customer service environment
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