Customer Service Rep
On-siteBaton Rouge, Louisiana, United States or Broadmoor, California, United States
Job Summary
Greet potential members, provide a great customer experience, and handle all front desk tasks including checking members in, signing up new members, and managing account changes. Facilitate member services issues by answering questions and forwarding them to the Club Manager or Assistant Manager as needed. Maintain the neatness and cleanliness of the club during your 8-hour shift, which includes a minimum of one hour for deep cleaning and one hour for continued training. Communicate empathetically with customers and coworkers to solve problems while demonstrating tact and skill in all interactions.
Required Qualifications
- Strong customer service skills
- Basic computer proficiency
- Standing and walking at least 75% of the shift
- Talking in person or on the phone at least 75% of the shift
- Must be able to lift up to 50 lbs less than 30% of the time
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