Planet Fitness - Baseline Fitness logo
Planet Fitness - Baseline FitnessPosted 1 month ago

Customer Service Rep

On-sitePelham, Alabama, United States

Full TimeEnterprise

Job Summary

Greet potential members, handle front desk tasks including check-ins, new member sign-ups, and account changes, and facilitate member service issues by forwarding them to management as needed. Maintain club cleanliness and conduct daily deep cleaning during one-hour breaks. Complete at least one hour of continued training per shift. Communicate and interact with customers and coworkers to exceed expectations, actively listen to solve problems, and demonstrate tact in all interactions. Requires standing and walking 75% of the shift, lifting up to 50 lbs less than 30% of the time, and basic computer proficiency.

Required Qualifications

  • Strong customer service skills
  • Basic computer proficiency
  • Standing and walking at least 75% of the shift
  • Talking in person or on the phone at least 75% of the shift
  • Must be able to lift up to 50 lbs less than 30% of the time

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