Customer Service Rep.- Part Time
$63,440–$63,440 year
On-siteIrmo, South Carolina, United States
Job Summary
Reply to incoming customer calls regarding products, services, and general inquiries while referencing scripts for difficult situations. Manage customer enquiries, provide job progress updates, and handle work scheduling to meet requirements and KPIs. Keep databases up-to-date with progressing work and client details, ensuring all account information is accurate. Provide thorough follow-ups to interactions and participate in team training to maintain policy and product knowledge. Utilize standard technology including telephone, email, and web browsers to perform duties. Maintain excellent customer service skills, problem-solving abilities, and attention to detail while working as a self-motivated member of the team.
Required Qualifications
- Previous work in a customer-facing position
- High school diploma, G.E.D. or equivalent
- Must have access to reliable transportation
- Previous customer service experience
- Self-motivated and team-orientated
- Ability to work as a member of a team
Desired Qualifications
- Knowledge of Office Suite preferred
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