Customer Service Rep.
On-site · Cicero, Illinois, United States
Cicero, Illinois, United StatesOn-siteFull TimeMid LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
Provide customer support across phone, email, and other channels in a manufacturing environment. Responsibilities include responding to inquiries, assisting with order placement, tracking, and issue resolution; coordinating with production, logistics, and sales to ensure timely order fulfillment; maintaining detailed customer records; handling complaints and escalating when necessary; providing product information; and contributing to continuous improvement of customer service processes.
Required Qualifications
- Previous experience as a customer service representative, preferably in the manufacturing industry
- High school diploma or equivalent; additional education is a plus
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work effectively in a fast-paced environment
- Proficient with Microsoft Office Suite and customer management software
- Ability to multitask and manage time efficiently
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