Customer Service Rep
On-siteNovi, Michigan, United States
EXPIREDNovi, Michigan, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Receive and enter customer orders, arranging for hauling and completing associated documentation while resolving billing issues and product statements. Solicit information from clients regarding specific needs, determine root causes for problems, and anticipate issues to provide excellent service. Monitor billing for accuracy, initiate quality complaint processes, and communicate with sales teams and leadership to identify trends or changes. Provide backup assistance to department associates and enforce policies and procedures.
Required Qualifications
- 5+ years of related experience in customer service environment
- Order entry systems experience
- Excellent computer skills
- working knowledge of Microsoft Office and Outlook
- Detail oriented with ability to multi-task
- Problem solving ability
- Strong communication, planning, and organizational skills
- Basic dairy product knowledge
- Ability to operate telephone, fax, scanner, and printer
- drug screening
- background check
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