Customer Service Rep
$39,520–$39,520 year
On-siteMilford, Ohio, United States
Job Summary
Handle inbound and outbound customer calls with clear, respectful, solution-focused communication to resolve concerns, follow up, and ensure issues are fully closed. Support customer growth and retention by participating in outbound campaigns to win back lost accounts and collect on past-due balances. Assist with daily delivery and service operations by resolving routing exceptions, updating customer accounts, and managing documentation, reporting, and route paperwork. Depending on location, process accounts payable and support office operations. Learn EDP's customer systems, routing processes, and service workflows through hands-on training over the first 30 days. Maintain clean, accurate records by tracking details across multiple systems and documents.
Required Qualifications
- High school diploma, GED, or equivalent experience
- 1–2 years of professional customer service experience
- Comfort handling phone-based conversations with customers about service, billing, and scheduling
- Ability to track details accurately across multiple systems and documents
- Reliable attendance and the ability to follow established processes
Desired Qualifications
- Experience in utilities, energy, logistics, or service-based industries
- Familiarity with billing systems, route management, or customer account maintenance
- Experience supporting retention, collections, or outbound calling campaigns
- Prior administrative or office operations experience
- Exposure to accounts payable or basic finance processes
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