Customer Service Rep.
On-siteLas Vegas, Nevada, United States
Las Vegas, Nevada, United StatesOn-siteFull TimeHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Manage switchboard operations by answering or directing incoming phone calls and providing customer information via phone and email. Coordinate works to Open Market, liaise with the Customer Service Manager, and ensure all correspondence is logged with timely acknowledgements. Assist with granting site access, updating client usernames and passwords, and maintaining customer accounts by tracking information and providing thorough follow-ups. Perform general office administrative duties including scanning, printing, filing, and binding documents while utilizing various systems and support tools efficiently.
Required Qualifications
- 1 years of proven customer service experience
- Must be able to lift up to 25 pounds
- Must be able to stand and walk for prolonged amounts of time
- Must be able to twist, bend and squat periodically
- Customer service skills and the ability to communicate professionally required
- High school diploma or GED
- Must have experience with Microsoft Office: Word and Excel
- Must have extensive knowledge of the job
- Must be able to successfully multi-task, works efficiently, and meet deadlines
- Ability to work independently and in a team environment
- Drug Screening
- Pre-employment background check required
Desired Qualifications
- High school diploma preferred
- Good IT skills, specifically with Microsoft Word and Excel with CRM database experience
- ideally have a knowledge and understanding of responsibility for defects
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