Customer Service Rep - INSURANCE
$48,880–$59,696 year
HybridNew Brighton, Minnesota, United States
Job Summary
Research and answer calls from clients, underwriters, and third parties while advising on coverage and risk management. Process policy changes, cancellations, and claims inquiries, and work with existing clients to provide quotes or cross-sell. Support sales programs to enhance business strategy regarding profitability and cost control. Foster relationships with insurance companies and report any potential errors or regulatory complaints immediately. Maintain positive working relationships with staff and business partners while demonstrating technical competencies in claims handling and applicable insurance laws.
Required Qualifications
- High School Diploma or equivalent work experience and knowledge
- Two years successful servicing experience with independent agency (or equivalent)
- Property and Casualty License
- Working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes
- Thorough knowledge of all personal lines insurance products especially those represented through HomeServices Insurance
- Excellent analytical, problem-solving, and decision-making skills
- Excellent oral, written, and interpersonal communication skills
- Proven automation, time management, and organizational skills
- Familiarity with risk assessment and risk management techniques
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