Customer Service Rep - INSURANCE
$48,880–$59,696 year
HybridNew Brighton, Minnesota, United States
Job Summary
Research and answer calls from clients, underwriters, and third parties while advising on coverage and risk management. Process policy changes and cancellations, handle claims and billing inquiries, and support sales programs to enhance business strategy. Foster relationships with insurance companies and underwriters, providing quotes on current lines or replacements and pursuing cross-selling opportunities. Report any potential errors, omissions claims, or regulatory complaints immediately to the department manager. Maintain positive relationships with staff and partners while adhering to company policies and performance expectations.
Required Qualifications
- High School Diploma or equivalent work experience and knowledge
- Two years successful servicing experience with independent agency (or equivalent)
- Property and Casualty License
- Working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes
- Thorough knowledge of all personal lines insurance products especially those represented through HomeServices Insurance
- Excellent analytical, problem-solving, and decision-making skills
- Excellent oral, written, and interpersonal communication skills
- Proven automation, time management, and organizational skills
- Familiarity with risk assessment and risk management techniques
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