Customer Service Rep III
$43,493–$56,493 year
RemoteNorth Carolina, United States
Job Summary
Process customer transactions in the order entry system, including orders, quotes, and returns, while maintaining accurate records. Place outbound calls to existing customers to identify needs, suggest additional products, and increase sales through utilization of selling techniques. Monitor scheduled shipment dates to ensure timely delivery and generate reports. Respond to customer queries, solve problems, and communicate pertinent information to sales representatives or management. Adhere to regulatory guidelines and accounts receivable policies while verifying price and terms. Perform minimal local travel for sales ride-alongs or training.
Required Qualifications
- High School Degree or equivalent
- Exceptional customer service and organizational skills
- Accuracy and strong attention to detail
- Effective verbal, written, and interpersonal communication skills
- General computer proficiency including knowledge of MS Office
- Must be able to communicate with others in person, over the phone, and in writing
- Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors
- Must be able to read and interpret various electronic and written documents
- Must be able to move packages up to 10 pounds such as office supplies or equipment
- 10% travel in a local area for a sales ride-along or training opportunity
Desired Qualifications
- Associate's Degree or equivalent combination of education and experience
- Proficiency in SAP or related ERP
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