Customer Service Rep II
On-siteDeerfield Beach, Florida, United States
Job Summary
Coordinate and schedule dispatch of bulk cement, aggregate, and Fly Ash deliveries in alignment with customer orders and plant capacity. Act as the primary point of contact for customers regarding order status, delivery times, and product availability. Schedule, tender, book, and monitor delivery schedules while addressing delays and communicating updates. Maintain accurate records of orders, dispatch logs, and delivery confirmations in the Mercury Gate/JWS system. Resolve customer complaints and delivery issues with professionalism and urgency. Ensure compliance with safety regulations and company policies in dispatch operations. Prepare and generate daily and weekly dispatch and service performance reports. Support inventory tracking and stock reconciliation processes when needed. Work closely with carriers' transport coordinators and internal teams to ensure smooth logistics fulfillment.
Required Qualifications
- Must have associate's degree or dispatch experience
- Bachelor's degree, preferred
- Safety focused and able to participate in a safety-centered work culture
- Logistics experience of moving products from Point A to Point B
- 1-3 years of experience in a Dispatch Call-Center
- Excellent written and verbal communication skills with professional decorum over the phone
- Strong mathematical skills
- Strong interpersonal skills
- Ability to communicate effectively
- Problem Solving, Decision-Making, and Critical-Thinking skills
- Attention to detail
- Ability to stay organized and work independently
- Ability to work well under pressure and meet deadlines
- Strong time management and strong organizational skills
- Proficiency in Microsoft applications (Word, Excel, Outlook, PowerPoint)
- Must be able to speak, read and write English
Desired Qualifications
- Bilingual or Spanish
- Embracement and enhancement of Performance-based, Safety Culture
Additional Requirements
- Must be able to work well under pressure and meet deadlines
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