Customer Service Rep II
On-siteDeerfield Beach, Florida, United States
Job Summary
Take orders, schedule, and dispatch drivers while monitoring delivery efficiency and external factors like weather to optimize routing. Resolve transportation conflicts, handle difficult customer complaints, and successfully manage over 50 calls per shift. Maintain efficient delivery controls through accurate order entry and strong inter-departmental communications. Comply with all safety policies, attend site meetings, and participate in safety committees including near-miss reporting and pre-shift inspections. Work in a team setting to achieve company goals while maintaining positive relationships with customers and outside agencies.
Required Qualifications
- Associate's degree or concrete dispatch experience
- Safety focused and able to participate in a safety-centered work culture
- Logistics experience of moving products from Point A to Point B
- 1-3 years of experience in a Dispatch Call-Center
- Excellent written and verbal communication skills with professional decorum over the phone
- Strong mathematical skills
- Strong interpersonal skills
- Ability to communicate effectively
- Problem Solving, Decision-Making, and Critical-Thinking skills
- Attention to detail
- Ability to stay organized and work independently
- Ability to work well under pressure and meet deadlines
- Strong time management and strong organizational skills
- Proficiency in Microsoft applications (Word, Excel, Outlook, PowerPoint)
- Must be able to speak, read and write English
- Must possess a valid FL driver's license
Desired Qualifications
- Bachelor's degree
- 1-3 years of experience in a Dispatch Call-Center
- Bilingual or Spanish
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