CUSTOMER SERVICE REP II - SSC

Customer Service Representative II at Dal-Tile/SCC to provide walk-in and phone support, answer inquiries, process sales orders, and coordinate order status and product information. Responsibilities include servicing customers, offering samples, keying orders, handling pricing and stock checks, interfacing with internal teams, and contributing to special projects. Requires strong verbal and written communication, solid organizational and problem-solving skills, and proficiency with Word and Excel. Experience in a fast-paced environment and the ability to manage multiple tasks while delivering high levels of service are valued; prior textile-industry knowledge is preferred. The role emphasizes customer account management and ensuring efficient coordination between the company and its customers, with opportunities for incentives and a comprehensive benefits package.