Customer Service Rep II

Manage customer inquiries, orders, and issue resolution activities through phone, email, Salesforce, and other communication channels. Process, maintain, modify, and monitor customer orders in SAP while ensuring accuracy and timely execution. Investigate and resolve customer questions related to orders, inventory, pricing, shipping, invoicing, product availability, and order execution. Analyze information across SAP, Salesforce, and other business systems to identify root causes and determine appropriate resolutions. Resolve customer complaints related to invoicing, shipping, product availability, order execution, returns, credits, and debits. Coordinate with internal teams to resolve customer and operational issues. Serve as a point of contact for escalated customer concerns and drive issues through resolution. Proactively communicate with customers regarding delays, backorders, service interruptions, corrective actions, and resolution timelines. Prepare and manage quotes for custom products while partnering with internal teams to develop customer solutions. Develop working knowledge of custom products, product applications, and technical product information.