Customer Service Rep II
$38,272–$51,480 year
On-siteIndianapolis, Indiana, United States or Santa Ana, California, United States
Job Summary
Research and respond to luxury product inquiries from trade customers, sales agencies, and homeowners via phone, email, and chat. Provide technical support for plumbing products while accurately detailing all interactions in Salesforce Service Cloud. Deliver company policies and warranty processes with precision, balancing multiple tasks to resolve inquiries promptly and strive for one-call resolution. Partner with Technical Support Specialists, Product Managers, Engineers, and Sales Managers to address complicated customer issues. Monitor communication channels to ensure accurate follow-up, ask qualifying questions to identify needs, and make business decisions with little supervision.
Required Qualifications
- High School diploma or equivalent experience
- A minimum of 3 years of experience in customer service, or a comparable blend of educational background and practical knowledge
- Experience working in a telephone-based customer service role
- Prior experience working with plumbing products
- Expert knowledge of Delta's product lines
Desired Qualifications
- Systems proficiency (SAP, Salesforce, and MS Office)
- Genesys Phone system experience
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